FAQs

We specialise in high-end custom titanium & steel bikes, including road, gravel, and adventure bikes.

All our Signature frames are handcrafted in our workshop in Sussex, UK. Our Ready to Ride frames are manufacture overseas

Yes, we welcome visits by appointment. Please contact us to arrange a time.

You can book a consultation by Booking a Visit or calling us directly.

Yes, all our Signature frames can be fully customised to suit your preferences and riding style.

We offer a range of finishes, including bead-blasting, anodising, cerakote, and custom paint schemes. Whether you're looking for a classic look or something unique, we can accommodate your preferences.

Yes, we can help you select components that best suit your needs and budget.

You can start your order by contacting us via email, over the phone, or visiting us directly. You can also purchase a Ready 2 Ride bike or frame directly on the website. Ordering a Signature model involves a more in-depth process, typically done either through email or in person. We’ll guide you through every step.

Our lead time can vary depending on whether you choose a Signature or Ready to Ride model. Our Signature models typically take between 60-90 days, depending on the level of customisation. For our Ready to Ride models, we aim to have them ready within 2 weeks, subject to parts availability.

Yes, we provide updates at key milestones to keep you informed.

We accept all major debit/credit cards and work with leading Ride to Work schemes.

Yes, we accept vouchers from most Ride to Work schemes. Please let us know when placing your order..

Yes, a deposit is required to secure your order. £1000 for a bicycle, £750 for a Frameset.

Yes, we ship worldwide. Prices will be excluding UK VAT and shipping costs will be calculated at checkout.

All bikes are meticulously packaged and shipped using tracked courier services to ensure they arrive in perfect condition. To streamline shipping, the front wheel is removed, and the handlebars are turned. A small amount of reassembly will be required upon delivery, but we include a quick setup guide to make the process simple and hassle-free.

Yes, collection from our Sussex workshop is available by appointment.

Yes, we provide advice on maintenance and offer servicing at our workshop.

We provide a 10-year warranty on all our titanium frames, covering manufacturing defects. This warranty is exclusive to the original owner and is non-transferable.

Titanium frames are extremely durable and can last for decades with proper care. Our frames are designed to be maintenance-friendly, with a 10-year warranty against manufacturing defects for the original owner. Regular inspections and servicing will ensure your bike continues to perform at its best.

Titanium frames are fairly low-maintenance but should be kept clean. Periodically reapply anti-seize grease to key components and keep up with regular servicing.

Our gravel models can fit tyres up to 47mm wide, depending on the setup.

Yes, we can integrate your existing components, provided they are compatible. A separate build charge would apply for this service.

Our bikes support a variety of groupset standards, including Shimano, SRAM, and Campagnolo. We ensure compatibility with the latest technologies like electronic shifting (Di2, eTap) and UDH (Universal Derailleur Hanger) for enhanced performance.

Complete bikes are assembled and thoroughly checked before shipping or collection.